TERMS OF SERVICE
scope
These terms and conditions apply to all purchases from iraknithome made by
be made to private customers.
Private customers in this sense are people with a place of residence and a delivery address in Germany
Germany, insofar as the goods ordered by you are neither of your commercial nor of your
can be attributed to self-employed professional activity.
prices and shipping costs
The awarded prices are final prices including sales tax. The amount that applies at the
time of the binding order is shown. In addition, there are shipping costs, which are borne by the
shipping method and the size and weight of the goods you have ordered.
We bear the regular costs of the return that arise in the event that you return the goods in exercise of your right of withdrawal . When exercising your right of withdrawal
we will also refund you the shipping cost.
payment
Payment is made upon delivery by
- Payment in advance
- PayPal
late payment
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late payment
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If you are in default of payment, iraknithome is entitled to charge default interest of 5
Percentage points above that known by the Deutsche Bundesbank for the time of the appointment
to demand the given base interest rate pa. If iraknithome a higher default damage verifiable
has arisen, iraknithome is entitled to assert this.
right of retention
The customer is only authorized to exercise a right of retention to the extent that his
counterclaim is based on the same contractual relationship.
delivery
(1) Delivery will be made to the delivery address specified by the customer within
- Germany
- Poland
- Czech Republic
- Switzerland
- France
- Luxembourg
- Belgium
- Netherlands
- Europe
- Great Britain
(2) Force majeure (natural disasters, war, civil war, terrorist attack) makes the delivery or
If any other service is permanently impossible, iraknithome's obligation to perform is excluded.
Amounts already paid will be refunded immediately by iraknithome.
(3) iraknithome can also refuse performance if this requires an effort that
taking into account the content of the purchase contract and the requirements of good faith in one
is grossly disproportionate to the customer's interest in the fulfillment of the purchase contract. Already
Amounts paid will be refunded immediately by iraknithome.
(4) Bulky goods (packages with a volume greater than 1 square meter) are usually sent by a forwarding agent
delivered. iraknithome expressly points out that these goods are not carried into the house.
Inexpensive shipping method for returns
(1) When returning the goods and accessories, please use the if possible
Original packaging, even if it is damaged through an opening for a functional test.
(2) To return the goods, please use the fully stamped one enclosed with the delivery of the goods
and addressed return label. It is the simplest and cheapest
shipping option. You have no obligation to use this return process. if
However, if you choose an unnecessarily expensive shipping method, you may be obliged to
to pay the increased costs compared to a cheaper shipping method to us.
defect rights
(1) A product that is already defective upon delivery (warranty case) will be replaced by iraknithome
Replace at customer's option with one free of defects or professionally at iraknithome's expense
have it repaired (subsequent performance). The customer is advised that this is not a warranty case
exists if the product had the agreed quality at the time of the transfer of risk. A
In particular, there is no warranty claim in the following cases:
a) in the event of damage caused by misuse or improper use by the customer
are,
b) for damage caused by the products being harmful to the customer
have been exposed to external influences (particularly extreme temperatures,
moisture, exceptional physical or electrical stress,
voltage fluctuations, lightning, static electricity, fire).
(2) iraknithome also provides no guarantee for a defect caused by improper repair
caused by a service partner not authorized by the manufacturer.
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(3) Requires the type of supplementary performance requested by the customer (replacement or repair)
an expense that, in view of the product price, taking into account the content of the contract and the
Good faith bids grossly disproportionate to the customer's performance interests
stands - whereby in particular the value of the object of purchase in a defect-free condition, the meaning
of the defect and the question of whether the other type of subsequent performance without
significant disadvantages for the customer can be resorted to - the claim is limited
of the customer to the respective other type of supplementary performance. The right of iraknithome, this one too
refusing any other type of supplementary performance under the aforementioned condition remains unaffected.
(4) Both in the case of repairs and in the case of replacement delivery, the customer is responsible
obliged to return the product at the expense of iraknithome, stating the order number to that of her
specified return address. Before sending in, the customer inserted his own
remove objects from the product. iraknithome is under no obligation to advertise the product
investigating the installation of such objects. liable for the loss of such items
iraknithome, unless it was easy for iraknithome to take back the product
recognizable that such an object has been inserted into the product (in this case informed
iraknithome the customer and holds the item for the customer to collect; the customer
bears the resulting costs). The customer also has, before sending a product for repair or
for exchange, separate backup copies of those on the product if necessary
located system software, the applications and all data on a separate data carrier
create and disable all passwords. Liability for data loss is not taken.
It is also the responsibility of the customer after having received the repaired product or the replacement product
has been returned to install the software and data and reactivate the passwords.
(5) If the customer sends in the goods in order to get an exchange product, the
Return of the defective product according to the following proviso: If the customer returns the goods
between delivery and return in a defect-free condition, this has the value
to reimburse him for the benefits he has drawn. For one that has not occurred due to the defect
Destruction or further deterioration of the goods as well as for those not caused by the defect
impossibility of handing over the goods in the period between delivery of the goods and
The customer has to pay compensation for the return of the goods. The customer has no compensation for the value
to pay for the deterioration of the goods caused by the intended use of the goods. The obligation to compensate for the value does not apply to the return of a defective product
warranty case also,
a) if the defect that entitles you to withdraw only becomes apparent during processing or
transformation has shown
b) if iraknithome is responsible for the deterioration or the loss or the damage
would also have occurred at iraknithome,
c) if the deterioration or the loss has occurred at the customer's premises, although this
has observed the diligence which he is accustomed to apply in his own affairs.
(6) The customer's liability for damages in the event of a breach of the
The obligation to return is based on the statutory provisions.
(7) The customer can choose to withdraw from the contract or reduce the purchase price if
the repair or replacement within a reasonable period of time
contractual condition of the product.
(8) In addition, claims against the manufacturer within the scope of one of this
granted guarantee exist, which are based on the corresponding guarantee conditions.
(9) The legal guarantee of iraknithome ends two years after delivery of the goods. The deadline
starts with the receipt of the goods.
Applicable Law
The contract concluded between you and iraknithome is exclusively subject to the law of
Federal Republic of Germany with the express exclusion of the UN Sales Convention. Unaffected by it
the mandatory provisions of the state in which you have your habitual residence remain.
place of jurisdiction
If, contrary to the information you provided when ordering, you do not have a place of residence in the Federal Republic of Germany
Germany or move your place of residence abroad after the conclusion of the contract or your
place of jurisdiction for all disputes is not known at the time the action is filed
from and in connection with the contractual relationship [seat of the operator of the online shop].
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dispute resolution
We accept the alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG
(Consumer Dispute Settlement Act). The competent dispute resolution body is:
- OS platform
- http://ec.europa.eu/consumers/odr
The European Commission also provides a platform for online dispute resolution (OS).
Available at this address: http://ec.europa.eu/consumers/odr/.
Final Provisions
(1) Should individual provisions of this contract be wholly or partially invalid or void
or become, this does not affect the validity of the rest of the contract, insofar as a
contractual partner is not unreasonably disadvantaged as a result.
(2) Changes or additions to this contract must be made in writing.